Whether we built your system or inherited it, we would rather hear about a problem early than late. Here is how to reach the right person quickly.
Existing clients
Use the channel agreed in your support arrangement so your request is tracked and prioritised correctly. If you are not sure what that is, email us and we will point you to it.
Something is broken right now
Email info@sam4tech.ca with URGENT in the subject line. Tell us what is failing, when it started, and who it affects. The more specific the first message, the faster the fix.
General questions
- Not a client yet? Use the contact form and we will reply within one business day.
- Common questions are answered on our FAQ page.
- Looking for a specific service? Start from the services overview.
What helps us help you
A screenshot, the exact error text, the browser or device, and the time it happened. Those four things resolve most issues on the first reply.